Faqs Others

OTHERS

MNP

With National MNP service you can choose to retain your current number while relocating or shifting into a different circle.

Yes national MNP applies to both postpaid and prepaid mobile numbers.

As per the process, you need to consume your balance while you give a request for MNP. On the similar lines, you will have to consume the balance available in your account else the same will be forfeited.

Yes, you can choose to stay with Tata Docomo while shifting into a different Circle.

As per the process, you need to consume your balance while you give a request for MNP. On the similar lines, you will have to consume the balance available in your account else the same will be forfeited.

You can choose to apply for MNP either from present circle or once you reach new circle.

This is required as per the process and you will have to fill in a new application form with all relevant documents.

No there are no additional or extra charges for National MNP.

Yes the standard roaming charges will apply till your MNP procedure to new circle is completed.

Your number will be activated within 7days from the date of UPC generation.

As per TRAI regulations there has to be 90 days gap before application for next MNP request.

Your bill will carry the billed and unbilled amount of the MNP number till it is activated in its new circle.

No, your current bill plan benefits will cease to exist once number is activated in new circle. Moreover, we will be unable to process the refund of the excess amount, if any, against your advance rent. You can however choose from a wide range plans and packs being offered in your new circle.

No, your current bill plan benefits will cease to exist once number is activated in new circle. You can however choose from a wide range plans and packs being offered in your new circle.

You will be assigned a new bill cycle in your new circle.

National MNP is applicable for mobile numbers only and thus, walky numbers will not be a part of MNP.

You will have to clear you current billed and unbilled amount prior application for a MNP.

You will have to clear you current billed and unbilled amount prior application for a MNP.

No, your current bill plan and benefits will cease to exist once number is activated in new circle. You can however choose from a wide range plans and packs being offered in your new circle.

You will have to submit address proof of the circle where your intend to Shift/relocate.

According to Department of Telecommunication (DoT), Govt of India (GoI), all mobile customers are allowed to make Local and STD mobile calls with or without "0" and "+91".

There is no change in landline STD dialing pattern. It remains the same.

According to Department of Telecommunication (DoT), Govt of India (GoI), all mobile customers are allowed to make Local and STD mobile calls with or without "0" and "+91". Due to dialling pattern change, STD mobile call restriction cannot be done. We are sorry for the inconvenience.

GET

ts easy to install the application -
GSM customers: send sms to 53333 ( toll free) to fetch the download link . Just click on the download link received via sms to download the application. Android handset users may need to click

on the downloaded app to install it .

CDMA customers: Download from TataZone . You may also contact our customer care center for assistance to have the application downloaded on your handset.

You can either uninstall the application or delete it from your handset. Alternately you can call our customer care service for help .

You can reactivate the application by clicking on the Tata Docomo GET icon and sharing your consent for enabling the service . If you have erased or removed the application from your handset, you can reinstall the application easily.

No.It is mandatory to agree to the TnC before availing of the Tata Docomo service

No, users must submit the registration form to avail of the Tata Docomo GET service.

The user will need to click on the Tata Docomo GET icon and select the ‘Edit profile’ option on the status page .

No, Tata Docomo GET will work only on a Tata Docomo GSM or CDMA sim

Tata Docomo GET is available for both Pre and Post pay subscribers.

If ads are not available according to your interest or if they have not been synced in your handset due to various reasons like handset switched off, data connectivity not available etc. then this message is displayed. During this period, while the Free Call option is not available , you can always select the Paid Call service and make a call in the normal manner.

Yes, incorrect date and time of your handset will inhibit you from availing of the Tata Docomo GET service as this will have a bearing on timing and length of each individual campaign.

Please click on the Tata Docomo GET icon to view the number of free calls which you can avail of in a day .

Yes, but call will be connected only for one minute.

Yes, you must be connected to internet within 24 hrs from the time the Ad was watched.

The Free min credited can be used only for the first minute of the call duration for the first number dialed to join the conference call. The remaining numbers and mins will be charged according to the normal call charges .

No data charges would be applicable for downloading and syncing of Ads while in Home circle or while On-Net Roaming. Note: Java handset users selecting APN other than Tata may bear data charges.

No. You will get free minutes only on valid and ongoing campaigns. Any ad that has run the course of its campaign will be removed while syncing of ads. In the unlikely event of the syncing not happening, the user will not be able to avail the free minute for an expired / off campaign ad. This anomaly will be removed when the ads are synced subsequently.

No. Free Minutes earned through Tata Docomo GET are non transferable

No, Application works only with GPRS connection.

Tata Docomo GET loads the contact numbers stored in your mobile phonebook to serve you in a better way, therefore this message is displayed. Please select “Yes”

It is displayed when Tata Docomo GET application wants to perform necessary tasks depending on network. Application must be given access.

Tata Docomo GET Application syncs the ads in off peak hours so that you can avail the free call benefit. The activity must be given permission in order to benefit you with free mins. Whenever this message appears please select ‘Yes’. There are no data charges for the same.

This message is displayed when you don’t watch an Ad completely . Frequent repeat of this behavior will bar you from using the Tata Docomo GET service .

Please wait for the service to be unbarred. Alternately you can contact our customer care service.

Due to a temporary problem, the free minute was not credited to your account . However the same will be credited shortly

TrackMe

The service is valid for Tata Docomo prepaid and postpaid GSM network subscribers.

No. Tata Docomo’s Track Me / Track Me Day works on all handsets capable SMS feature. The device is not dependent on 3G, GPRS or EDGE data connectivity.

Track Me / Track Me Day is a mobile event based service. It must be initiated for every instance. The subscriber is billed Rs 5/- for Track Me service event or Rs.10/- per Track Me Day service event instance.

Check typos or errors in the SMS number used during event initiation. Make sure to enter valid ten digit mobile numbers only. In case the problem still persists, reach out to our customer care

Please wait for the service to be unbarred. Alternately you can contact our customer care service.

  • Location updates are not sent to registered recipients.
  • Automated SMS error message generated "Sorry your request could not be processed. Please try again later."

The server was unable to process your request, please try again. Failed instances are not billed.