Device FAQs

Choose from the below given support topics to find quick answers to your queries

BlackBerry® Service for Prepay

BlackBerry® Service, which was earlier restricted only to postpay customer, is now available for prepay customers also. Now enjoy the power of BlackBerry® on Tata DOCOMO prepay also.

In prepay BlackBerry® we have BIS LITE & BIS services available. No, the BES and BES+BIS are currently not available with Prepay BlackBerry®.

BlackBerry® Internet Service/BIS is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten corporate and/or personal e-mail accounts from a single device. BlackBerry® Internet service combines the e-mail, phone, SMS, browser, organizer, instant messenger plus more, in an all-in-one BlackBerry® handheld.

With BIS, a Prepay Customer gets the following on his BlackBerry® handheld, even while on National Roaming:

  • Unlimited push e-mail
  • As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
    • One BlackBerry® email account is given free to the customer.
  • Unlimited usage on Instant Messenger (IM)
    • Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
    • BlackBerry® Messenger.
  • Unlimited usage on BlackBerry® App World – Free application download & use
  • Unlimited usage on Social Networking: Facebook, Myspace etc.
  • Unlimited usage on Internet Browsing.

MaiLite is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten e-mail accounts from a single device. MaiLite service combines the e-mail, phone, SMS, organizer, instant messenger plus more, in an all-in-one BlackBerry® handheld. Internet browsing is not allowed with MaiLite. Tata DOCOMO MaiLite is the customer-facing name of this service.

With MaiLite, a Prepay Customer gets the following on his BlackBerry® handheld, including while on National Roaming.

  • Unlimited push e-mail
  • As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
    • One BlackBerry® email account is given free to the customer.
  • Unlimited usage on Instant Messenger (IM)
    • Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
    • BlackBerry® Messenger.
Comparison Parameter MaiLite BIS
Email configuration from device Yes Yes
Unlimited Push email Yes Yes
Configure up to 10 email accounts Yes Yes
View, Forward, Send, Upload & Download Attachments Yes Yes
Unlimited Instant Messaging (IM) (such as Yahoo! ®, Google TalkTM, Windows Live MessengerTM) Yes Yes
Access to BlackBerry® Messenger Yes Yes
Access to social networking applications like Flickr, Facebook® and Myspace No No
Internet Browser No No
BlackBerry® Maps No Yes
Access to Dive In Portal No Yes
Rental per day (Rs.) 12 35
Rental per week (Rs.) 85 100
Rental per month (Rs.) 299 399

Yes, you can subscribe to other tariff / VAS packs at the same time as per the currently applicable rules and process. Subscription to other packs etc. does not affect your BlackBerry® services on Prepay.

Tariff Details:

BlackBerry® Service Plan Rental(Rs.) Free Data Usage Validity(Days)
Tata DOCOMO MaiLite Daily Plan 12 Unlimited personal emails and instant messaging 1
Weekly Plan 85 7
Monthly Plan 299 30
BlackBerry® Internet Service Daily Plan 35 Unlimited* personal emails, instant messaging and internet browsing 1
Weekly Plan 100 7
Monthly Plan 399 30

*Data usage via streaming and tethering chargeable. For details refer T&C

T&C

BB 399 subscribers can enjoy all BlackBerry® services, messenger, emails and internet browsing on BlackBerry® APN free of charge. Streaming (including Tata DOCOMO 3G video services, YouTube and any other video streaming applications) and tethered usage (using BB device as a modem for your desktop or laptop) are services provided via Internet APN. You are provided with an additional pool of 300 MB per month to be used for such services, post which you will be charged at a discounted rate of 1p/20kb for the duration of your plan.

The charges mentioned above include both rental as well as unlimited usage of BlackBerry® service.

There is no special recharge voucher for BlackBerry®, the charges will be deducted from main account balance after the BlackBerry® service pack has been requested for, and later for renewal at the time of validity expiry of the pack. You are only required to maintain the required Balance at the time of validity expiry of BlackBerry® service.

Table below gives details of the SMS codes required to activate BlackBerry® services on your BlackBerry® handset with Tata DOCOMO Prepay connection.

BlackBerry® Service to be activated Validity(Days) Message To be sent to Min. Balance required(Rs.)
Tata DOCOMO MaiLite (Rs.12) 1 SUB BB 12 121 12
BlackBerry® Internet Service (Rs.35) 1 SUB BB 35 121 35
Tata DOCOMO MaiLite (Rs.85) 7 SUB BB 85 121 85
BlackBerry® Internet Service (Rs.100) 7 SUB BB 100 121 100
Tata DOCOMO MaiLite (Rs.299) 30 SUB BB 299 121 299
BlackBerry® Internet Service (Rs.399) 30 SUB BB 399 121 399
  • To deactivate BlackBerry® service on your BlackBerry® handset, SMS UNSUB BB (packname) to 121
  • E.g. to deactivate Tata DOCOMO MaiLite (Rs.85) pack, type UNSUB BB 85 and send the SMS to 121
  • Deactivation facility is not available in the case of daily plans as the service is automatically unsubscribed after expiry of 1 day validity.

Table below gives details of the deactivation SMS codes:

BlackBerry® Service to be Deactivated Message To be sent to
Tata DOCOMO MaiLite (Rs.85) UNSUB BB 85 121
BlackBerry® Internet Service (Rs.100) UNSUB BB 100 121
Tata DOCOMO MaiLite (Rs.299) UNSUB BB 299 121
BlackBerry® Internet Service (Rs.399) UNSUB BB 399 121

Note: In case of deactivation before expiry of validity of the pack, no refund will be made.

Subscription:

The amount will be deducted on the monthly or weekly basis (as applicable) from your main account balance i.e. at the end of the validity period, the balance will be deducted and the service will be automatically renewed. You are required to maintain the required balance only at the time of activation and renewal.

Daily plans are deactivated after expiry of 1 day validity. Auto renewal is not applicable in the case of daily plans. Fresh activation request needs to be sent to subscribe again.

No, BlackBerry® services, once activated, will work for the entire period of validity, even if the balance drops to Zero.

In case of weekly and monthly plans, you will get SMS reminders before 72 hrs and 24 hrs of renewal date, requesting to maintain the required balance. No reminder will be sent in case of daily plans.

BlackBerry® service pack on your phone will be automatically deactivated. You may recharge your account and give a fresh request for the same.

Process

The BlackBerry® services are available with all existing GSM BlackBerry® handsets and also will be available on all forth coming BlackBerry® handsets also.

For activating BlackBerry® services on your prepay connection, you first require to have a BlackBerry® handset with a Tata DOCOMO Prepay connection. For activation process, please visit “Activation” section from the main BlackBerry® Prepay page.

Yes, you can migrate from on BlackBerry® service pack to another as per your requirement by sending the same SMS as for activation of the required service. For migration, please visit “Activation” section from the main BlackBerry® Prepay Page.

For details on deactivation of BlackBerry® service on your prepay connection, please visit “Activation” section of the main BlackBerry® Prepay Page. Deactivation facility is not available in the case of daily plans as the service is unsubscribed after expiry of 1 day validity.

Yes, you can migrate from one BlackBerry® handset to another at any point of time and continue using BlackBerry® services till expiry of validity of the same.

Yes you will be able to use BlackBerry® Service if your BlackBerry® service validity has not expired.

Yes, You can use your BlackBerry® service in Domestic Roaming, where as the BlackBerry® service is currently not available in International Roaming.

You could call for technical support: 18004190121 (toll-free) Or Email us at blackberry@tatadocomo.com

BlackBerry® Service for Postpay

BlackBerry® is a wireless solution that allows you to access your business and personal emails from a BlackBerry® handheld or a BlackBerry® enabled handheld..
These e-mails are push-based e-mails and access is available to e-mails while roaming nationally and internationally in select locations. These e-mails can be your official e-mails and also your personal e-mails. BlackBerry® also allows you surf the internet, be active on Instant Messengers and socially network on Facebook®, Flickr, and MySpace.

Yes. You can integrate Hotmail®, GmailTM, Yahoo!® as well as your personal POP3/Internet Service Provider (ISP) e-mail accounts with BlackBerry® Internet Service. If your Business mail account is POP3/IMAP enabled or the outlook allows web access, then you can integrate your Business mails as well.

You can find your PIN from the following locations on your smartphone On the Home screen, go to Options >Status. On the sticker of your BlackBerry smartphone box. & Under the battery cover.

You can find your PIN from the following locations on your smartphone On the Home screen, go to Options >Status. On the sticker of your BlackBerry smartphone box. & Under the battery cover.

Tariff Details:

You will need to subscribe to a voice plan along with the BlackBerry data plan. We do have a combo plan specially suited for BlackBerry users. Please see the 1999 plan under our Tariff plans link.

The handset models available are the BlackBerry 8900 Curve (Rs 19,990) and BlackBerry 9000 Bold (Rs 26,990).

The warranty period extends to 12 Months from the date of purchase for the handset.

We would request you to please call the BlackBerry Helpdesk on numbers given below to have your account de-activated immediately

Services:

You could call for technical support :– 18004190121 (toll-free).

BlackBerry® Internet Service is an easy way for individuals or small businesses to start using BlackBerry devices. BlackBerry push technology lets you receive your email effortlessly because messages are automatically pushed to your device.

With BlackBerry you can:

  • Add up to 10 supported personal and work1 email addresses on your BlackBerry smartphone.
  • Enjoy on-the-go access to your web mail.
  • View Attachments
  • Stay in touch with your personal contacts on Instant Messengers and through Social Networks like Facebook®, MySpace.
  • Enjoy Multimedia capabilities and click pictures and record videos.

BlackBerry MaiLite is a unique BlackBerry Service from Tata DOCOMO with the following features:

  • Add up to 10 supported personal and work1 email addresses on your BlackBerry smartphone.
  • View Attachments
  • Stay in touch with your personal contacts on Instant Messengers.
  • Enjoy Multimedia capabilities and click pictures and record videos.
Comparison Parameter MaiLite BlackBerry Internet Services
Email configuration from device Yes Yes
Unlimited Push email Yes Yes
Configure up to 10 email accounts Yes Yes
View, Forward, Send, Upload & Download Attachments Yes Yes
Unlimited Instant Messaging (IM) (such as Yahoo! ®, Google TalkTM, Windows Live MessengerTM) Yes Yes
Access to BlackBerry Messenger Yes Yes
Access to social networking applications like Flickr, Facebook® and Myspace No Yes
Internet Browser No Yes
BlackBerry® Maps No Yes
Access to Dive In Portal No Yes
Rental per Month 299 399

Free Trial offer for two months on Blackberry:

Yes, this offer is applicable for new as well as existing customers having Blackberry Smartphone & who are not active with any Blackberry pack.

Customer can call 121 and get this scheme activated. Existing customer can give their request either through the call centre or can walk into any showroom and avail the scheme.

Yes ,customer needs to upgrade his normal phone to Blackberry for availing free trial offer .On receiving a “Free Trial offer” request ,CCE needs to check whether the customer is already having any BIS plan or not .If yes then he is not eligible for the offer.

Benefit is the customer will get a free BIS pack for 2 months. This means he’ll get unlimited Internet, mails and BBM for free. Free services worth of Rs 800 approx will be enjoyed by customer under this offer.

This offer is available till 30th June’12. Eg. If customer activates this offer on 15th June’12, he will enjoy the benefits till 15th Aug’12.

This offer is applicable on all Blackberry models.

No, there is no AON /ARPU criterion for availing this offer.

No, this offer is only for GSM existing customers.

Yes, its mandatory for the customer to take a Postpay voice plan without which he will not be able to avail the scheme.

No, there is no need of any TEF that needs to be signed by customer.

Yes if you are travelling on Tata Docomo network, the data services with this Free Trail offer is not going to be charged. However data will be charged @ 10paise per 10 KB if he travels in any ICR location.

There is no capping on internet service used for browsing on BIS however any streaming application which uses internet VPN will be capped at 300M,post which it will be charged.

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FAQs for HTC

Tata Docomo has launched an exciting Data offer on complete range of Micromax, Microsoft and HTC handsets. All New Tata Docomo Customers are eligible for Free 1GB of 3G or 2G internet data( basis the handset type and home circle) valid for 30 days, by getting a new Tata Docomo Prepay SIM and using it on any Micromax, Microsoft or HTC smartphone (launched after October 2014).

This offer is applicable for Tata Docomo Prepay customers only.

The offer is applicable on entire range of 3G or 2G Micromax, Microsoft and HTC smartphones bought after October 2014 onwards. Purchase invoice copy required in case of any offer related issues.

  • You need to purchase a New Tata Docomo SIM and a new Micromax, Microsoft and HTC smartphone launched after October 2014.
  • On inserting a New Tata Docomo prepay SIM in the new handset, please make a first call from the same number (mandatory).
  • After the first call, please dial *141*141# for placing the request for free data.
  • The free 3G or 2G internet data will be credited to the account within 48 to 72 hrs of the placing the request by dialing the USSD code (*141*141#).

No, the data gets overwritten on every new recharge and the left over data will be forfeited upon expiry of the validity of the offer.

No, any circle First recharge can be done as part of the activation process. However, it is mandatory to make a first call from the same number, before dialing the USSD code for free HBO data- *141*141#.

Customer can check the extra data by dialing *111*1# or SMS “BAL” to 121 post recharge of the select denominations.

The default internet settings are already saved into the Handset when you insert a Tata Docomo SIM card. Then also if any case of any issue to get Internet settings a customer has to sms "INTERNET" to 52270 (toll free on Tata Docomo HOME & CHARGED Rs.3 at non Docomo Network) and save them as default settings. Once it is done customer has to go to the internet browser and select the Docomo internet APN (Access Point Name) on the mobile and start browsing.

After the consumption of the free usage, you will be charged with a rate of 10p/ 10KB till the Validity expires. Post that, you will be charged with default rate of 10p/ 10KB.

Yes you can use internet while on roaming, however, the free usage as stated for the above Data Packs will only apply on the Tata Docomo home and Tata Docomo ICR networks. If you are roaming on offnet ICR network, you will be charged 10P/10Kb.

You can sms “BAL” to 121 or can dial *111*1# to know the remaining/available Data usage.

Yes, you can recharge will all STVs and Talktime offers applicable in the circle.

The Handsets are available in all leading mobile retail outlets.

The previous balance will be knocked off.

The data pool will be decremented on 50kb pulse from the HBO pool bucket.

The data credited will be reflected on GPRSDAY bucket in MB’s.

The FRC data will be knocked off and only HBO offer will remain. FRCs with periodic data benefit inbuilt will keep getting data in subsequent months.

Validity will remain as whichever is higher.

FAQs for Intex

Tata Docomo has launched an exciting Data offer on complete range of Micromax, Microsoft, Intex and HTC handsets. All New Tata Docomo Customers are eligible for Free 1GB of 3G or 2G internet data( basis the handset type and home circle) valid for 30 days, by getting a new Tata Docomo Prepay SIM and using it on any Micromax, Microsoft, Intex or HTC smartphone (launched after October 2014).

This offer is applicable for Tata Docomo Prepay customers only.

The offer is applicable on entire range of 3G or 2G Micromax, Microsoft, Intex and HTC smartphones bought after October 2014 onwards. Purchase invoice copy required in case of any offer related issues.

  • You need to purchase a New Tata Docomo SIM and a new Micromax, Microsoft, Intex and HTC smartphone launched after October 2014.
  • On inserting a New Tata Docomo prepay SIM in the new handset, please make a first call from the same number (mandatory).
  • After the first call, please dial *141*141# for placing the request for free data.
  • The free 3G or 2G internet data will be credited to the account within 48 to 72 hrs of the placing the request by dialing the USSD code (*141*141#).

No, the data gets overwritten on every new recharge and the left over data will be forfeited upon expiry of the validity of the offer.

No, any circle First recharge can be done as part of the activation process. However, it is mandatory to make a first call from the same number, before dialing the USSD code for free HBO data- *141*141#.

Customer can check the extra data by dialing *111*1# or SMS “BAL” to 121 post recharge of the select denominations.

The default internet settings are already saved into the Handset when you insert a Tata Docomo SIM card. Then also if any case of any issue to get Internet settings a customer has to sms "INTERNET" to 52270 (toll free on Tata Docomo HOME & CHARGED Rs.3 at non Docomo Network) and save them as default settings. Once it is done customer has to go to the internet browser and select the Docomo internet APN (Access Point Name) on the mobile and start browsing.

After the consumption of the free usage, you will be charged with a rate of 10p/ 10KB till the Validity expires. Post that, you will be charged with default rate of 10p/ 10KB.

Yes you can use internet while on roaming, however, the free usage as stated for the above Data Packs will only apply on the Tata Docomo home and Tata Docomo ICR networks. If you are roaming on offnet ICR network, you will be charged 10P/10Kb.

You can sms “BAL” to 121 or can dial *111*1# to know the remaining/available Data usage.

Yes, you can recharge will all STVs and Talktime offers applicable in the circle.

The Handsets are available in all leading mobile retail outlets.

The previous balance will be knocked off.

The data pool will be decremented on 50kb pulse from the HBO pool bucket.

The data credited will be reflected on GPRSDAY bucket in MB’s.

The FRC data will be knocked off and only HBO offer will remain. FRCs with periodic data benefit inbuilt will keep getting data in subsequent months.

Validity will remain as whichever is higher.

FAQs for Micromax

Tata Docomo has launched an exciting Data offer on complete range of Micromax, Microsoft and HTC handsets. All New Tata Docomo Customers are eligible for Free 1GB of 3G or 2G internet data( basis the handset type and home circle) valid for 30 days, by getting a new Tata Docomo Prepay SIM and using it on any Micromax, Microsoft or HTC smartphone (launched after October 2014).

This offer is applicable for Tata Docomo Prepay customers only.

The offer is applicable on entire range of 3G or 2G Micromax, Microsoft and HTC smartphones bought after October 2014 onwards. Purchase invoice copy required in case of any offer related issues.

  • You need to purchase a New Tata Docomo SIM and a new Micromax, Microsoft and HTC smartphone launched after October 2014.
  • On inserting a New Tata Docomo prepay SIM in the new handset, please make a first call from the same number (mandatory).
  • After the first call, please dial *141*141# for placing the request for free data.
  • The free 3G or 2G internet data will be credited to the account within 48 to 72 hrs of the placing the request by dialing the USSD code (*141*141#).

No, the data gets overwritten on every new recharge and the left over data will be forfeited upon expiry of the validity of the offer.

No, any circle First recharge can be done as part of the activation process. However, it is mandatory to make a first call from the same number, before dialing the USSD code for free HBO data- *141*141#.

Customer can check the extra data by dialing *111*1# or SMS “BAL” to 121 post recharge of the select denominations.

The default internet settings are already saved into the Handset when you insert a Tata Docomo SIM card. Then also if any case of any issue to get Internet settings a customer has to sms "INTERNET" to 52270 (toll free on Tata Docomo HOME & CHARGED Rs.3 at non Docomo Network) and save them as default settings. Once it is done customer has to go to the internet browser and select the Docomo internet APN (Access Point Name) on the mobile and start browsing.

After the consumption of the free usage, you will be charged with a rate of 10p/ 10KB till the Validity expires. Post that, you will be charged with default rate of 10p/ 10KB.

Yes you can use internet while on roaming, however, the free usage as stated for the above Data Packs will only apply on the Tata Docomo home and Tata Docomo ICR networks. If you are roaming on offnet ICR network, you will be charged 10P/10Kb.

You can sms “BAL” to 121 or can dial *111*1# to know the remaining/available Data usage.

Yes, you can recharge will all STVs and Talktime offers applicable in the circle.

The Handsets are available in all leading mobile retail outlets.

The previous balance will be knocked off.

The data pool will be decremented on 50kb pulse from the HBO pool bucket.

The data credited will be reflected on GPRSDAY bucket in MB’s.

The FRC data will be knocked off and only HBO offer will remain. FRCs with periodic data benefit inbuilt will keep getting data in subsequent months.

Validity will remain as whichever is higher.

FAQs for Microsoft

Tata Docomo has launched an exciting Data offer on complete range of Micromax, Microsoft and HTC handsets. All New Tata Docomo Customers are eligible for Free 1GB of 3G or 2G internet data( basis the handset type and home circle) valid for 30 days, by getting a new Tata Docomo Prepay SIM and using it on any Micromax, Microsoft or HTC smartphone (launched after October 2014).

This offer is applicable for Tata Docomo Prepay customers only.

The offer is applicable on entire range of 3G or 2G Micromax, Microsoft and HTC smartphones bought after October 2014 onwards. Purchase invoice copy required in case of any offer related issues.

  • You need to purchase a New Tata Docomo SIM and a new Micromax, Microsoft and HTC smartphone launched after October 2014.
  • On inserting a New Tata Docomo prepay SIM in the new handset, please make a first call from the same number (mandatory).
  • After the first call, please dial *141*141# for placing the request for free data.
  • The free 3G or 2G internet data will be credited to the account within 48 to 72 hrs of the placing the request by dialing the USSD code (*141*141#).

No, the data gets overwritten on every new recharge and the left over data will be forfeited upon expiry of the validity of the offer.

No, any circle First recharge can be done as part of the activation process. However, it is mandatory to make a first call from the same number, before dialing the USSD code for free HBO data- *141*141#.

Customer can check the extra data by dialing *111*1# or SMS “BAL” to 121 post recharge of the select denominations.

The default internet settings are already saved into the Handset when you insert a Tata Docomo SIM card. Then also if any case of any issue to get Internet settings a customer has to sms "INTERNET" to 52270 (toll free on Tata Docomo HOME & CHARGED Rs.3 at non Docomo Network) and save them as default settings. Once it is done customer has to go to the internet browser and select the Docomo internet APN (Access Point Name) on the mobile and start browsing.

After the consumption of the free usage, you will be charged with a rate of 10p/ 10KB till the Validity expires. Post that, you will be charged with default rate of 10p/ 10KB.

Yes you can use internet while on roaming, however, the free usage as stated for the above Data Packs will only apply on the Tata Docomo home and Tata Docomo ICR networks. If you are roaming on offnet ICR network, you will be charged 10P/10Kb.

You can sms “BAL” to 121 or can dial *111*1# to know the remaining/available Data usage.

Yes, you can recharge will all STVs and Talktime offers applicable in the circle.

The Handsets are available in all leading mobile retail outlets.

The previous balance will be knocked off.

The data pool will be decremented on 50kb pulse from the HBO pool bucket.

The data credited will be reflected on GPRSDAY bucket in MB’s.

The FRC data will be knocked off and only HBO offer will remain. FRCs with periodic data benefit inbuilt will keep getting data in subsequent months.

Validity will remain as whichever is higher.