BlackBerry® Service, which was earlier restricted only to postpay customer, is now available for prepay customers also. Now enjoy the power of BlackBerry® on Tata DOCOMO prepay also.

In prepay BlackBerry® we have BIS LITE & BIS services available. No, the BES and BES+BIS are currently not available with Prepay BlackBerry®.

BlackBerry® Internet Service/BIS is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten corporate and/or personal e-mail accounts from a single device. BlackBerry® Internet service combines the e-mail, phone, SMS, browser, organizer, instant messenger plus more, in an all-in-one BlackBerry® handheld.

With BIS, a Prepay Customer gets the following on his BlackBerry® handheld, even while on National Roaming:

• Unlimited push e-mail
• As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
  • One BlackBerry® email account is given free to the customer.
• Unlimited usage on Instant Messenger (IM)
  • Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
  • BlackBerry® Messenger.
• Unlimited usage on BlackBerry® App World – Free application download & use
• Unlimited usage on Social Networking: Facebook, Myspace etc.
• Unlimited usage on Internet Browsing.

MaiLite is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten e-mail accounts from a single device. MaiLite service combines the e-mail, phone, SMS, organizer, instant messenger plus more, in an all-in-one BlackBerry® handheld. Internet browsing is not allowed with MaiLite. Tata DOCOMO MaiLite is the customer-facing name of this service.

With MaiLite, a Prepay Customer gets the following on his BlackBerry® handheld, including while on National Roaming.

• Unlimited push e-mail
• As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
  • One BlackBerry® email account is given free to the customer.
• Unlimited usage on Instant Messenger (IM)
  • Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
  • BlackBerry® Messenger.

No, currently you cannot.

Yes, you can subscribe to other tariff / VAS packs at the same time as per the currently applicable rules and process. Subscription to other packs etc. does not affect your BlackBerry® services on Prepay.

*Data usage via streaming and tethering chargeable. For details refer T&C

BB 399 subscribers can enjoy all BlackBerry® services, messenger, emails and internet browsing on BlackBerry® APN free of charge. Streaming (including Tata DOCOMO 3G video services, YouTube and any other video streaming applications) and tethered usage (using BB device as a modem for your desktop or laptop) are services provided via Internet APN. You are provided with an additional pool of 300 MB per month to be used for such services, post which you will be charged at a discounted rate of 1p/20kb for the duration of your plan.

The charges mentioned above include both rental as well as unlimited usage of BlackBerry® service.

There is no special recharge voucher for BlackBerry®, the charges will be deducted from main account balance after the BlackBerry® service pack has been requested for, and later for renewal at the time of validity expiry of the pack. You are only required to maintain the required Balance at the time of validity expiry of BlackBerry® service.

Table below gives details of the SMS codes required to activate BlackBerry® services on your BlackBerry® handset with Tata DOCOMO Prepay connection.

• To deactivate BlackBerry® service on your BlackBerry® handset, SMS UNSUB BB (packname) to 121
• E.g. to deactivate Tata DOCOMO MaiLite (Rs.85) pack, type UNSUB BB 85 and send the SMS to 121
• Deactivation facility is not available in the case of daily plans as the service is automatically unsubscribed after expiry of 1 day validity.

Table below gives details of the deactivation SMS codes:

Note: In case of deactivation before expiry of validity of the pack, no refund will be made.

Call : 121

E-mail at blackberry@tatadocomo.com

The amount will be deducted on the monthly or weekly basis (as applicable) from your main account balance i.e. at the end of the validity period, the balance will be deducted and the service will be automatically renewed. You are required to maintain the required balance only at the time of activation and renewal.

Daily plans are deactivated after expiry of 1 day validity. Auto renewal is not applicable in the case of daily plans. Fresh activation request needs to be sent to subscribe again.

No, BlackBerry® services, once activated, will work for the entire period of validity, even if the balance drops to Zero.

In case of weekly and monthly plans, you will get SMS reminders before 72 hrs and 24 hrs of renewal date, requesting to maintain the required balance. No reminder will be sent in case of daily plans.

BlackBerry® service pack on your phone will be automatically deactivated. You may recharge your account and give a fresh request for the same.

The BlackBerry® services are available with all existing GSM BlackBerry® handsets and also will be available on all forth coming BlackBerry® handsets also.

For activating BlackBerry® services on your prepay connection, you first require to have a BlackBerry® handset with a Tata DOCOMO Prepay connection. For activation process, please visit “Activation” section from the main BlackBerry® Prepay page.

Yes, you can migrate from on BlackBerry® service pack to another as per your requirement by sending the same SMS as for activation of the required service. For migration, please visit “Activation” section from the main BlackBerry® Prepay Page.

For details on deactivation of BlackBerry® service on your prepay connection, please visit “Activation” section of the main BlackBerry® Prepay Page. Deactivation facility is not available in the case of daily plans as the service is unsubscribed after expiry of 1 day validity.

Yes, you can migrate from one BlackBerry® handset to another at any point of time and continue using BlackBerry® services till expiry of validity of the same.

Yes you will be able to use BlackBerry® Service if your BlackBerry® service validity has not expired.

Yes, You can use your BlackBerry® service in Domestic Roaming, where as the BlackBerry® service is currently not available in International Roaming.

You could call for technical support: 18004190121 (toll-free) Or Email us at blackberry@tatadocomo.com

BlackBerry® is a wireless solution that allows you to access your business and personal emails from a BlackBerry® handheld or a BlackBerry® enabled handheld..
These e-mails are push-based e-mails and access is available to e-mails while roaming nationally and internationally in select locations. These e-mails can be your official e-mails and also your personal e-mails. BlackBerry® also allows you surf the internet, be active on Instant Messengers and socially network on Facebook®, Flickr, and MySpace.

Yes. You can integrate Hotmail®, Gmail^TM, Yahoo!® as well as your personal POP3/Internet Service Provider (ISP) e-mail accounts with BlackBerry® Internet Service. If your Business mail account is POP3/IMAP enabled or the outlook allows web access, then you can integrate your Business mails as well.

You can find your PIN from the following locations on your smartphone On the Home screen, go to Options >Status. On the sticker of your BlackBerry smartphone box. & Under the battery cover.

You can find your PIN from the following locations on your smartphone On the Home screen, go to Options >Status. On the sticker of your BlackBerry smartphone box. & Under the battery cover.

You will need to subscribe to a voice plan along with the BlackBerry data plan. We do have a combo plan specially suited for BlackBerry users. Please see the 1999 plan under our Tariff plans link.

The handset models available are the BlackBerry 8900 Curve (Rs 19,990) and BlackBerry 9000 Bold (Rs 26,990).

The warranty period extends to 12 Months from the date of purchase for the handset.

We would request you to please call the BlackBerry Helpdesk on numbers given below to have your account de-activated immediately

You could call for technical support :– 18004190121 (toll-free).

BlackBerry® Internet Service is an easy way for individuals or small businesses to start using BlackBerry devices. BlackBerry push technology lets you receive your email effortlessly because messages are automatically pushed to your device.

With BlackBerry you can:

• Add up to 10 supported personal and work1 email addresses on your BlackBerry smartphone.
• Enjoy on-the-go access to your web mail.
• View Attachments
• Stay in touch with your personal contacts on Instant Messengers and through Social Networks like Facebook®, MySpace.
• Enjoy Multimedia capabilities and click pictures and record videos.

BlackBerry MaiLite is a unique BlackBerry Service from Tata DOCOMO with the following features:

• Add up to 10 supported personal and work1 email addresses on your BlackBerry smartphone.
• View Attachments
• Stay in touch with your personal contacts on Instant Messengers.
• Enjoy Multimedia capabilities and click pictures and record videos.

Yes, this offer is applicable for new as well as existing customers having Blackberry Smartphone & who are not active with any Blackberry pack.

Customer can call 121 and get this scheme activated. Existing customer can give their request either through the call centre or can walk into any showroom and avail the scheme.

Yes ,customer needs to upgrade his normal phone to Blackberry for availing free trial offer .On receiving a “Free Trial offer” request ,CCE needs to check whether the customer is already having any BIS plan or not .If yes then he is not eligible for the offer.

Benefit is the customer will get a free BIS pack for 2 months. This means he’ll get unlimited Internet, mails and BBM for free. Free services worth of Rs 800 approx will be enjoyed by customer under this offer.

This offer is available till 30th June’12. Eg. If customer activates this offer on 15th June’12, he will enjoy the benefits till 15th Aug’12.

This offer is applicable on all Blackberry models.

No, there is no AON /ARPU criterion for availing this offer.

Order Date.

No, this offer is only for GSM existing customers.

No.

Yes, its mandatory for the customer to take a Postpay voice plan without which he will not be able to avail the scheme.

No.

All Plans.

No, there is no need of any TEF that needs to be signed by customer.

Yes if you are travelling on Tata Docomo network, the data services with this Free Trail offer is not going to be charged. However data will be charged @ 10paise per 10 KB if he travels in any ICR location.

No it will be totally free.

No, it will be charged separately.

There is no capping on internet service used for browsing on BIS however any streaming application which uses internet VPN will be capped at 300M,post which it will be charged.