FAQs - Prepaid

Product and Subscription Queries
Activation and other services
Handset Queries
Usage Charges
T-SIM Card Queries

Product and Subscription Queries

What is prepaid service?

Prepaid is a service where you make an advance payment for using voice service and other value added services like SMS, CLIP, Call waiting etc.

How is Prepaid different from Postpaid?

In Postpaid service you pay for the usage after a monthly bill is generated giving details of the usage for the last month. In Prepaid service you make an advance payment for the usage i.e. to make calls and use data services. There are no deposits to be made for STD/ISD. These features are pre-activated. Also, you need not wait for a bill to be generated to know the usage & then pay accordingly.

What do I get at the time of subscription?

Once you have completed the initial procedure for subscription, you will be given a starter pack, this contains:

For T-SIM Handset

A non-activated T-SIM based Phone along with a charger.
A SIM card.
User Guide.

For Non-T-SIM Handsets

A non-activated Phone.
A starter pack with an activation card.
User Guide.

From where can I buy the starter pack?

You can buy the starter pack from any outlet promoting TATA Indicom products. Please carry along with you a photocopy for one of the address & identification proofs: Ration card, Voter Id, PAN card, Passport or any Photo Id with address details issued by Govt. of India
as well as a recent passport size photograph.

How can I pay for a starter pack?

It depends on the payment option accepted at the outlet promoting TATA Indicom products.

What are the documents to be submitted and what are the important fields to be entered in CAF(Customer Appliaction Form)?

You can submit a photocopy for one of the address & identification proofs: Ration card, Voter Id, PAN card, Passport or any Photo Id with address details issued by Govt. of India.

All fields in the form are to be filled, however, following are the important fields to be filled in the CAF(Customer Appliaction Form):Name & Address Date of BirthProof of identification provided at the time of registration as well as a recent passport size photograph.

How do I check for the balance in my account?

As a promotional offer currently the service is offered to you free.
To check the balance in the account, please dial 12527 from your mobile phone and you will get your balance details from the IVR

How do I get the call details/bill?

In Prepaid service you will not get any bill giving details of call made & received.

Would there be an exchange scheme for handsets? OR Can I upgrade another handset?

Currently we do not have any handset upgrade option with the Prepaid service. However, in future when we decide to have the handset upgrade option, we shall announce through relevant media channels.

Can I migrate from prepaid to post paid? or Can I migrate from post paid to prepaid?

Yes Sir/ Madam you can migrate. There is a form to be filled up and submitted at our Tata Indicom Exclusive Outlet (TIEO), True Value Hubs (TVH) or True Value Shoppe (TVS). You will get the same at our TVS, TIEO and TVH. For further details please call 121.

Can I change my mobile number?

Only at the time of subscription, you select from the range of numbers available at the outlet. There is no separate request you can submit to change the mobile number.

Activation and other services

How do I get the prepaid service activated?

If T-SIM handsets:
Please insert the T-SIM card into your phone and the phone will be activated once the distributor confirms that your documents are in order. You can then start using the service.

If Non T-SIM handsets:
Please scratch the activation card to reveal the 14 digit PIN number. Dial *228 from the phone and follow the instructions on the IVR. Once that is done and the distributor has checked your documents, you can then start using your service.

How do I activate STD/ISD on the handset and do I need to pay any deposit?

The STD/ISD service is already available on your phone and there is no need to for you to pay any deposit to activate the same.

How can I get roaming service activated?

The roaming service is already activated on your phone and you can roam in all the circles where TATA Indicom has  coverage. You will be able to make and receive calls as long as you have sufficient balance in your account.

Handset Queries

What are the handsets available with your Prepaid service?

T-SIM based Handsets
1. Indicom Gem
2. Indicom ACE
3. Indicom Star
4. Pantech

NON T-SIM Handsets
1. Samsung Neo
2. Kyocera Prisma
3. LG 5235
4. LG 6335

Do I own the handset once I have paid for it?

Yes, you are the owner of the handset after making the required payment.

What happens if I lose my handset?

We request you to first contact us or visit any of our public office, to suspend your account temporarily. Later you need to submit a FIR at the Public Office and our executives will help with the required procedure. You need to subscribe for a new connection completely i.e. fill up new application form, you will be given a new handset and a new number.

Is the handset insured?

Our handsets are not insured but there is manufacturer’s warranty available with every handset sold.

Usage Charges

What are the SMS charges?

The SMS charges are Rs.1/sms for both Local and National SMS.

What are the roaming charges?

Please refer to the tariff section for the roaming charges for your product Click Here.

What are the charges applicable for call management services?

All call management services, i.e. Call hold, Call Divert, CLIP are Free of subscription charges.

T-SIM Card Queries

How is T-SIM based prepaid service by TATA Indicom different from GSM SIM based prepaid service?

There is not much of a difference between them except for the technology on which the network/handsets have been designed.

Can T-SIM cards be used in GSM handsets & SIM cards be used with CDMA handsets?

You can neither use the TATA Indicom SIM card in a GSM handset nor a GSM SIM card in a CDMA handset, since they both support different technology.

Will I have a handset range to select from in case I wish to buy a T-SIM phone?

We are offering a range of models for you to choose from. You can select any of them at the time of subscription. Kindly refer to the handset options section for more details of the same. Click Here

What do I do if my T-SIM card is lost?

You need to purchase a new T-SIM card from our Public Office, please carry along with you an identity proof. You need to purchase a new starter pack, which will include a new SIM card, new number. You can retain the old handset and use the new T-SIM card.

What do I do if my T-SIM card is damaged?

You need to visit our Public Office, and carry along with you an identity proof and the damaged T-SIM card. You will have to fill up a ‘Change of T-SIM’ and a new T-SIM card will be provided. All your details will be retained and your services will be activated with the new T-SIM card.