FAQs - Postpaid
Buying
a Tata Indicom Mobile
Tariff
Related Faqs
Roaming
Related Faqs
SMS
Related Faqs
Handset
Related Faqs
Billing
and Payment Related Faqs
Buying a Tata Indicom Mobile
Where
do I get to buy a Tata Indicom mobile?
You can buy a Tata Indicom mobile connection
at any of our Tata Indicom Centres/Station/other
Tata Indicom outlets.
What
is the activation fee for your phones?
The activation fee for regular as well
as T SIM Connections is Rs. 99.
Do
I need to activate STD for making STD
calls? If yes, how much deposit needs
to be kept with the company? Is the deposit
refundable?
You do not need to activate STD facility
on your Tata Indicom mobile to make STD
calls. You will however need to activate
the ISD facility. The refundable deposit
for ISD services is Rs. 3000.
Do
you accept cash as down payment?
You can make a down payment by cash at
any of our Tata Indicom Centres/Stations.
In addition, we have a lot of retail points
(Tata Indicom Corners) in the city where
you could buy our service.
Do
you accept payment through credits cards?
Yes, we do accept down payments through
Credit Cards. We would also very soon
be in a position to accept bill payment.
How
soon can you activate the mobile?
1. In case you make cash payment or credit
card payment at any of our Tata Indicom
stations then you can get your active
phone within 30 min.
2. In case you make the payment by cheque,
the activated mobile will reach you on
clearance of the cheque i.e. approx 4
working days.
Who
will bring the handset to me in case I
pay by cheque?
In case of cheque payment, the handset
will be delivered by courier after the
cheque is cleared.
What
documents do I need to submit/fill in
order to subscribe to you services?
You just need to fill up a form (CAF)
and submit a copy of your proof of address
and identity alongwith the down payment
and deposit.
Proof of identity: Driving licence, Passport,
Voter I-Card or any other photo identity.
Proof of address: Ration card, Passport,
Fixed line Telephone bill, Electricity
bill etc.
If
I want to change my handset later or want
a different handset, then what is the
process?
As of now we do not have a buyback or
an exchange scheme. We will inform you
about the same, as and when we launch
one.
Do
you have any promotional scheme for your
existing clients?
Tata Indicom has some exciting promotional
offers. We have a special offer for corporate
customers who wish to buy in bulk. We
also have exciting promotional offers
for consumers. Schemes and promotions
may vary from time to time.
Can
I use my GSM instrument for your CDMA
service?
GSM and CDMA are completely different
technologies and a handsets operating
on one cannot be used on the other.
Are
you cheaper than your competitors
We not only offer free calls with every
plan, our slab wise tariff plans are designed
to give you the maximum value for your
money.
Tariff Related Faqs
What
are the various tariff plans that you
have?
We hace a range of Do More Tariff Plans
to suit your every need. They are DM 199,
DM 0123, APP DM 999 and APP DM 1599.
What
do you mean by plan fee that is mentioned
in the tariff plan?
The plan fee is nothing but a component
of the Monthly Commitment depending on
the tariff plan you selected and relates
to the free minutes or free talk time
on your plan.
What
is the pulse that will get deducted as
per call time if I call on to a GSM, CDMA
or a fixed line?
If you make a local call to a CDMA/ WLL(m)
phone, a landline or a GSM phone, the
pulse rate applicable is 60 seconds.
Roaming Related Faqs
Is
roaming available on your network?
Roaming is now available on Tata Indicom
mobile.
Click here
for more details!
SMS Related Faqs
Can
I send and recieve SMS from my Tata indicom
Mobile? What are the rates?
You can now send SMS nationally as well
as Internationally. The rates applicable
are :
Intracircle SMS - Re.1
National SMS - Rs.2
International SMS - Rs.5
What
are the other facilities on your SMS?
Our SMS facility allows you to send and
receive national and international SMS,
avail of content services from Tata Indicom
8282 services, by dialing 8282 from your
Tata Indicom Mobile and Smart Wireless
Services.
Can
we access other SMS providers like 8888
(Indiatimes)?
Now you can access Indiatimes SMS Service,
8888 and 8887 through your Tata Indicom
Mobile and download ring tones,
logos, weather updates, travel information
etc. Services available are ringtones,
logos, picture messages, weather updates,
cricket scores etc. You can also access
these content services from Indiatimes
8887 and 8888 services.
Handset Related Faqs
What
are the handset models provided by company?
Our approved dealers offer handsets from
Nokia, Motorola, Kyocera.
Click
here
to view our current offerings.
If you wish to see an actual demo of the
handset, you may visit any of our
Tata
Indicom Stations
where they would be glad to demonstrate
our services and the handsets.
What
do I do if I want to change my handset,
which is in working condition?
You need to buy a new handset & we
will reprogram the new handset with the
same number.
What
do I do then with my old handset?
You may take a new subscription with a
new number & transfer the handset
in the name of any one else who might
be interested.
How
much time will it take to charge my handset?
Charging time, both for a brand new handset
and for a handset being charged after
regular usage, varies for different models.
We recommend that you please refer to
the handset manual for more details.
What
is the battery backup time?
This varies from handset to handset. Talk
time can range anywhere from 3 hours to
7 hours. And the Standby time could be
from 1 days to 4 days depending upon usage.
Can
we access Internet from the Mobile. If
yes what is the speed of internet access?
Yes! Our data services have been enabled!
You will require a high speed data cable
to connect your mobile to your PC. We
provide our users with a speed of upto
153 kb/s!
Click
here to know more.
Will
I be able to send SMS to other service
providers?
Yes, you can send SMS to a number of providers
which include Reliance and Airtel. You
can also send international SMS messages
from your Tata Indicom Mobile phone.
Can
I forward my calls from GSM to Tata Indicom
mobile & vice versa?
Yes, it is possible to forward all calls
from any phone to Tata Indicom mobile
and otherwise.
Can
the STD calls be debarred from the handset?
Yes, we do offer user controlled STD barring
so that you can yourself bar the STD facility
on the phone.
Will
weather conditions affect the signal strength?
Wireless transmission is susceptible to
interference incase of lightning etc,
however we have put up filters to ensure
that the effect is reduced to a minimum.
Billing and Payment Related Faqs
Do
the bills show the local call details?
No. Only STD details are displayed on
the bill, however the bill will show the
bifurcation of all calls made by you to
various types of networks i.e. Local calls
to GSM, Fixed line and mobile phones will
be mentioned separately.
Can
I change my rate plan?
Yes. But it will applicable from the date
of the bill cycle only.
Are
you going to charge advance rentals?
Yes, your first bill will contain an advance
rental component.
Do
you provide monthly billing or bi-monthly?
Billing is monthly
