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FAQs - Konquer

Billing and Charges

62. What are the charges applicable for the EGO?

Q62. What are the charges applicable for the EGO? (Back)

A. Charges applicable for the EGO are:
  • For All customers: .
    Upfront payment of Rs. 32995.00 + Choose any data usage plan (STP, Millennium edition, Plan 1500).
  • For Top corporate only:
    Upfront payment of Rs. 15995.00 + Rs. 795/mo (24 Months) + Choose any data usage plan (STP, Millennium edition, Plan 1500).

Complaint Handling

63.My phone is not switching on.
64. Battery loses Power.
 65. Run out of system memory.
66. Screen freezes, responds slowly or no response.
67. Unable to see the display.
68. Infrared (IR) connection related issues.
69. Internet connection related issues.
70. Cable and cradle connection related issues
71. Device buttons do not respond or bring up the wrong programs.
72. Inaccurate respond to stylus taps.
73. ActiveSync operation cannot be performed or connected
74. ActiveSync is connected, but data cannot be synchronized.

Q63. My phone is not switching on.(Back)

A. Your Pocket PC Phone doesn't respond when you briefly press the Power button?

  • If YES:
    Please press and hold the button for a full second.
    If it still doesn't work, Please check the following :
  1. The battery may run out of power, plug the AC power to charge the battery.
    The system shall power on and the notification LED should be steady Amber.
  2. The Battery's Fixing Lock may not be locked properly. Re-install Battery Pack again and lock properly.
  3. Even then if the phone does not power on please ‘Reset' the device. Perform a Full Reset if necessary.
  • If NO:
    Please press and hold the button for a full second and the phone will power on.

Q64. Battery loses Power. (Back)

A. If you want your Pocket PC Phone battery charge to last as long as possible, especially when you're on the road.
Here are a few tips to help you get the most from them.

  • Use the AC adapter to plug your Pocket PC Phone Into external power whenever possible.
  • Using the front light feature of your Pocket PC Phone display.

Q65. Run out of system memory. (Back)

A. Memory on your Pocket PC Phone is shared between storage memory and program memory. Do the following things which will resolve the issue:

  • Making space in storage memory:
  1. Move unnecessary data or files to a MMC/ SD storage card.
  2. Move e-mail attachments to the storage card.
  3. Set programs such as Notes, Pocket Word, and Pocket Excel to automatically save new items on the storage card.
  4. Delete unnecessary files.
  5. In Internet Explorer options, delete all files and clear history.
  6. Remove programs that you are not using currently.
  • Making space in program memory:
  1. Stop programs you are not currently using. In most cases, programs automatically stop to free needed memory. However, in some situations, such as when confirmation dialog boxes are waiting for a user response, the program may not be able to automatically stop.
  2. Reset your Pocket PC Phone can release the program memory.
Q66. Screen freezes, responds slowly or no response. (Back)

A. You need to perform soft reset on your Pocket PC Phone. Then check the system memory if it has run out. Remove few programs (free software or shareware) you installed. Backup your data then perform a full reset.

Q67. Unable to see the display. (Back)

A. Check the following few things, if no display on the screen:

  • The system may have gone into suspend mode. Press any button to wake the system up. OR
  • The Battery Fixing Lock may not be locked properly. Check the Fixing Lock for the battery.
  • The battery power may have ran out. Plug the AC power to the unit let the system turn on again.
Q68. Infrared (IR) connection related issues.(Back)

A. Please try the following, if you are unable to use IR to transfer information:

  • Transfer only one file at a time.
  • Line up the IR ports so that they are unobstructed and within a close range.
  • Make sure nothing is between the two IR ports.
  • Adjust the room lighting. Some types of light interfere with IR connections.
  • T r y moving to a different location or turning off some lights .

Q69. Internet connection related issues. (Back)

A. Please do the following in order to use the internet:

  • Check you have correctly setup and connected to an Internet service provider.
  • Check your wireless connection to your mobile service provider is switched on and the signal unobstructed.
  • Verify if your username and password is correct, as given by the Internet service provider.
  • The server you are trying to connect is currently under maintenance.

Q70. Cable and cradle connection related issues.(Back)

A. Check the following incase if you are facing issue with the cable and cradle:

  • Ensure the Pocket PC Phone is turned on.
  • Ensure that you do not have any other active connections.
  • Ensure the cable is securely plugged into the COM/USB port on your PC.
    Use the cable that came with the Pocket PC Phone without any extra cables or extenders attached.
  • Plug the other end of the cable securely into the correct port on your Pocket PC Phone.
    If you are using a cradle, push your Pocket PC Phone securely into the cradle.

Q71. Device buttons do not respond or bring up the wrong programs. (Back)

A. You need to select the settings option from the start menu, then select Personal tab in which you need to select Button option. This will give you the list of the buttons and there responses. Check and select the settings as per your requirement.

Q72. Inaccurate respond to stylus taps.(Back)

A. You need to adjust the touch screen to respond more accurately to the screen taps. Y ou need to select the settings option from the start menu, then select Settings tab, from which select Screen option and then select Align Screen option. Tap on the four corners shown and the screen will be aligned.

Q73. ActiveSync operation cannot be performed or connected.(Back)

A. Please do the following checks:

  • Check if the Cradle/Cable is connected properly.
  • Check if the ActiveSync is properly installed.
  • If issue still persists remove and reinstall the Active Sync software on your PC.

Q74. ActiveSync is connected, but data cannot be synchronized.(Back)

A. On your desktop computer go to Tools menu in that select Options and then go to the Sync Options tab in the ActiveSync Manager. Check if the information type for the program you want has been selected for synchronizing. If not select, select the options you want to Sync and the data will be available.

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