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TATA Business Excellence Model

Tata Business Excellence Model is a framework which helps companies to achieve excellence in their business performance. This is the chosen model by the TATA group to help in building globally competitive organizations across TATA Group companies. TBEM is based on the Malcolm Balridge National Quality Award Model of the U.S.

The Criteria have three important roles in strengthening competitiveness:

  • To help improve organizational performance practices, capabilities, and results
  • To facilitate communication and sharing of best practices information among all organisations within TATA Group.
  • To help in guiding organizational planning and opportunities for learning

TBEM Criteria is designed to help organizations use an integrated approach to organisational performance management that results in

  • Delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability
  • Improvement of overall organisational effectiveness and capabilities
  • Organisational and personal learning

The Criteria are built on the following set of 11 Interrelated Core Values and Concepts:

  • Visionary Leadership
  • Customer-driven Excellence
  • Organisational and Personal Learning
  • Valuing Employees and Partners
  • Agility
  • Focus on the Future
  • Managing for Innovation
  • Management by Fact
  • Social Responsibility
  • Focus on Results and Creating Value
  • Systems Perspective

The Core Values and Concepts are embodied in seven Categories, as follows:

  • Leadership
  • Strategic Planning
  • Customer and Market Focus
  • Measurement, Analysis, and Knowledge Management
  • Work force Focus
  • Process Management
  • Business Results

The TBEM criteria are the operational details of the Core Values, applied to the different facets of a Business organisation.

The 7 Criteria Categories are divided into 18 items and 32 Areas to Address
The TBEM framework has the following characteristics

  • Focus on Business results
  • Non-prescriptive and Adaptable
  • Maintains System Perspective
  • Supports Goal based diagnosis

TBEM instills a process centric approach in an organisation as a means to achieve the chosen Business Goals

Tata Teleservices Limited as a part of the TATA Group has adopted the TATA Business Excellence model as an intricate part of its operation structure and uses it to grow from strength to strength, keeping Operational excellence and Business results in focus.


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