FAQs

Q1. What is International Roaming Service?

International Roaming service is a facility, which enables mobile users to stay connected using the same number in foreign country. International Roaming can be used in countries, which have CDMA services or GSM services or both. Currently this service is available to postpaid customers with TSIM or Non-TSIM handsets.

Q2. What are the types of International Roaming?

There is International Roaming available for CDMA to CDMA, CDMA to GSM (Inter-Standard).

Q3. How is your International Roaming service better than other operators?

You have many benefits in subscribing to our International Roaming service:

  • Single T-SIM: If you are a TSIM user then the same card which is used in Home network can be used in a GSM handset while on roaming.
  • You can receive & send SMS from his Tata Indicom mobile.
  • You can assess your voice mail while on roaming.
  • You get the benefits of same phone book and state of art security while in home network or while roaming.
  • Your Tata number will be displayed to the called party, even while on roaming.

Q4. How do I get International Roaming activated?

Subscribing to International Roaming you need to visit any Public offices or True Value HUB’s and fill-up the international roaming Subscription Form and pay the applicable deposit, along with the TSIM card charge Rs.249.

Currently this service is available to postpaid customers only.

Q5. Do I need to change my handset while on International roaming?

Roaming on CDMA networks you can use your Tata Indicom Mobile however you need to ensure that you have the latest PRL version 7 on your Non RUIM phone. Incase you are using GSM network; you need to have a GSM handset or dual mode World phone, in which you need to insert the one World one number SIM.

Q6. Are there any important points to be followed before going on International Roaming?

For enjoying a hassle free International Roaming, please note few points:
Download the latest version of Preferred Roaming List (PRL) software in your Tata Indicom phone Non RUIM before going on Roaming.
Ensure to carry a GSM phone to roam on GSM networks.

Q7. How do I dial out when I am on International Roaming?

To dial out while on Roaming, follow these patterns.

Calling / SMS within the visited network
Call to Landline <Country Code><Area Code><Telephone Number > e.g. +4420<Telephone Number>
Call to Mobile <Country Code><Mobile Number > e.g. +44<Mobile Number >
Call to another roamer in the same country <Inter National Access Code><Country Code><Mobile Number >e.g. 0044<Mobile Number >
SMS +<Country Code><Mobile Number> e.g. +44<Mobile Number >
Calling / SMS out of the visited network ( e.g. calling India )
Call to Landline <International Access Code><Country Code><Area Code><Telephone Number > e.g. 009102266671414
Call to Mobile <International Access Code><Country Code><Mobile Number > e.g. 00919225510000
SMS +<Country Code><Mobile Number> e.g. +919225510000

Q8. How can I reach Tata indicom in case of any problem while roaming outside INDIA?

Customers traveling abroad can access the Tata Indicom call centre by dialing 9225510000 in case of any problems faced in the international locations or for any queries pertaining to IR.

He / she could access this number by dialing the international access code +919225510000. Standard call charges will be applicable.