FAQs for RemoMail Executive

1.

 Description

2.

 Frequently Asked Questions

a.

 General Queries

b.

 Usage Related

c.

 Billing & Charges
   

1.

 Description(Index)
 

  • Tata Indicom RemoMail Executive provides Tata Indicom mobile customers, access to personal & business mails on their BREW or Java handsets.
  • Online mails that can be accessed: Yahoo.co.in, Yahoo.com, Hotmail.com, Msn.com, Sify.com, Gmail.com, Rediffmail.com, Indiatimes.com, Vsnl.com, Vsnl.net.
  • PoP/ IMAP mail accounts: Any business mail account that is accessible using PoP3 and IMAP4 protocols.
  • Corporate mail accounts: Any corporate mail account using MS Exchange (Ver 2000 and 2003) or Lotus Notes (Ver 5.x, 6.x and 7.x) using web access.
  • Reply, Reply All and Forward the text portion of emails.
  • Create and attach a custom signature to the mails being sent.
  • Compose and send new emails (up to 510 characters on most handsets), with ability to send Cc and Bcc of the same.
  • Create and store custom Quick Messages for fast mail composition.
  • Access up to five user defined email accounts.

1.

 General Queries(Index)
  Q1.
  Q2. 
  Q3.
  Q4. My Company does not have a tie up with Tata Indicom for this service. How do I go proceed?
  Q5. 
  Q6. 
  Q7.
  Q8.

2.

 Usage Related(Index)
  Q9.
  Q10.
  Q11
  Q12.
  Q13. 
  Q14.
  Q15.
  Q16.
  Q17.
  Q18.
  Q19.
  Q20.
  Q21.
  Q22.
  Q23.
  Q24.
  Q25.
  Q26.

3.

 Billing Queries(Index)
  Q27
  Q28. 
  Q29.
  Q30.

4.

 Troubleshooting guide
  Q31.
  Q32.
  Q33.
  Q34.
  Q35.
  Q36.
  Q37.
  Q38.
  Q39.
   
1. General Queries
  Q1.
What is Tata Indicom RemoMail Executive?(Back)
  A
Tata Indicom RemoMail Executive is a mobile phone application that allows you to access Emails on your BREW & WAP based mobile phones. It has the same function as an Internet Explorer has on the computer. Using this, you would be able to perform all the functions of an email such as receiving, replying, viewing, composing, sending and deleting emails. Tata Indicom RemoMail Executive provides folders like Inbox, Drafts, Outbox to organize your mails.”
  Q2.
Why do I need Tata Indicom RemoMail Executive?(Back)
  A
Tata Indicom RemoMail Executive is a service that enables you to access your business & personal mail on your mobile phone, just like the Internet Explorer does on the computer. At times when you are away from office or home and you do not have access to Internet, even then you can access your mails anytime, anywhere using Tata Indicom RemoMail Executive.
  Q3.
Are there any conditions to use this application? (Back)
  A
You should have at least one email account with any of the popular Service Providers like Yahoo! Hotmail, etc. to use the Tata Indicom RemoMail Executive.”
  Q4.
My Company does not have a tie up with Tata Indicom for this service. How do I go proceed?(Back)
  A
You can access your corporate mails from a location outside your office through the office, you can configure your account. If access to emails is restricted to locations inside office, Please contact your IT administrator.
  Q5.
Which are the handsets on which I will be able to access Tata Indicom RemoMail Executive? (Back)
  A
Tata Indicom RemoMail or RemoMail Executive will be provided on the following devices:
BREW handsets: KX 424, KX 434, KX 444, LG 5235, LG 6335, Pantech PA 711, Samsung S- Magic, Motorola A- 840, Motorola Razr.
WAP handsets: Nokia 3105, 3125, 3155, 3205, 6155, 6225, 6235,6255, 6585,6265,6275.
  Q6.
Which are the mail accounts that I will be able to access using Tata Indicom RemoMail Executive? (Back)
  A

You can use the following accounts with Tata Indicom RemoMail Executive.
   
  • Popular Provider Account: yahoo.com, yahoo.co.in, gmail.com, hotmail.com, rediff.com, sify.com, indiatimes.com, vsnl.net, vsnl.com,
  • Corporate Email Account: MS Exchange (MS Exchange 2000, MS Exchange 2003), Lotus Notes (Lotus Notes 5.x, Lotus Notes 6.x, Lotus Notes 7.x)
  • Other POP3/IMAP4 Account”
  Q7.
How can I get Tata Indicom RemoMail Executive? (Back)
  A.
To get Tata Indicom RemoMail Executive you will need to download it.
   
BREW Handset
   
  • Go to your mobile phone’s main menu and select the Fun & Utilities or BREW Apps menu item. Depending on your phone model, the menu item name may vary.
  • Select Start BREW, which will take you to the BREW Applications area.
  • Choose Mobile Shop. A catalog will be displayed with all the applications that can be downloaded with the applicable charges alongside.
  • Select Mobile Mail & RemoMail Executive to download the application.
  • Once you have downloaded Tata Indicom RemoMail icon will be displayed in the BREW application area of your phone.
   
WAP handset
   
  • To subscribe to Tata Indicom RemoMail Executive on a WAP handset the customer needs to download it in the following manner:
  • Navigate your mobile phone’s main menu to TATA zone. A catalog will be displayed with all the applications that can be downloaded over the air with the Applicable charges alongside.
  • Select Acess Your Office Mail to download the application.
  • Please ensure that there is adequate memory space on your phone before you start the download. You can free memory space by deleting unused applications from your phone.
  • Once you have Purchased a Tata Indicom RemoMail Executive icon will be displayed in the WAP application area of your phone.
  Q8.
How much does Tata Indicom RemoMail Executive cost? (Back)
  A
Tata Indicom RemoMail Executive will cost Rs. 15 per month.”
2. Usage Related
  Q9.
What all functions can I do using this application? (Back)
  A
Using the Tata Indicom RemoMail Executive application you can
   
  • View the text portion of an email (up to 4096 characters on most handsets).
  • View the complete mail header information (subject, sender, date).
  • Reply, Reply All and Forward the text portion of emails.
  • Create and attach a custom signature to the mails being sent.
  • Delete and undelete mails.
  • Compose and send new emails (up to 510 characters on most handsets), with ability to send Cc and Bcc of the same.
  • Create and store custom Quick Messages for fast mail composition.
  • Access up to five email accounts, which you have defined.
  • There is also an easy to use Help Section that offers quick reference to tips.
  Q10.
How do I set up an account? (Back)
  A
You will have to configure your account settings the first time by providing relevant account information for example, User id, password, incoming and outgoing server address.
   
  • When Tata Indicom RemoMail Executive icon is displayed, “Press OK”. The 'Select Providers' screen will be displayed.
  • Select your service provider (which means Yahoo!, Hotmail, etc.) from the list and “Press OK”.
  • If your service provider is not in the list go for 'More' option and select a service provider from the next list or you can Select 'Other POP' or 'Other IMAP'
    option and set your own account.
  • For setting up your own account, you will have to enter the User ID, Password, email address, Incoming and Outgoing Servers and the Port. You can also
    enable SSL (Secure Socket Layer) for secure mail transfer.
  • Enter the User ID.
  • Enter the Password.
  • Press OK and the connection will be established.
  Q11.
How do I set up account for my corporate mails? (Back)
  A
To setup your corporate mail accounts
   

When Tata Indicom RemoMail Executive icon is displayed, “Press OK”. The 'Select Providers' screen will be displayed.

   
  • Select Corporate Mail from the More Providers list.
  • The ‘Server Type’ screen is displayed. Depending on the corporate mail server used by your organization, select either MS Exchange or Lotus Notes from the Server Type list.

If you are using MS Exchange Server:

  • Select MS Exchange from the Server Type List.
  • In the ‘Server Version’ screen, select either MS Exchange 2000 or MS Exchange 2003 depending on the server version used by your company. Press OK.
  • Enter the relevant URL to get connected to that account, which you will get from your local system admin.
  • Enter your corporate user ID and password.
  • Enter the email address corresponding to the corporate URL that you entered earlier.

If you are using Lotus Notes Mail Server:

  • Select Lotus Notes from the Server Type list.
  • In the ‘Server Version’ screen, select Lotus Notes 5.x, Lotus Notes 6.x or Lotus Notes 7.x depending on the server version used by your company. Select OK.
  • Enter the relevant URL to get connected to that account, which you will get from your local system admin.
  • Enter your corporate user ID and password.
  • Enter the email address corresponding to the corporate URL that you entered earlier
  Q12.
How do I set up a POP or IMAP account? (Back)
  A
To setup your corporate mail accounts
   
When Tata Indicom RemoMail Executive icon is displayed, “Press OK”. The 'Select Providers' screen will be displayed.
   
  • Select Other POP or Other IMAP from the Select Providers list.
  • Enter your user ID and select OK. Note that a user name will be the entire Email address, such as joe@mycompanyname.com. You can enter a maximum of 64 characters.
  • You have an option to save your password on the mobile phone to avoid entering your password each time you login to your account. However, do remember that there are certain risks in saving your password. Select or Deselect the Save Password checkbox, as per what you decide.
  • Enter your password.
  • Enter your email address. Note that you can enter a maximum of 64 characters.
  • The ‘Incoming Server’ screen is displayed. Enter your Incoming Server Address and select OK. Incoming server is either your POP mail address (such as pop.domainname.com) or your IMAP IP address (such as 11.234.567.890). Consult your Email service provider to obtain the correct address.
  • The ‘Incoming SSL’ screen is displayed. If your email server requires that you activate SSL, press OK to select the Enable Incoming SSL checkbox and then select OK in the Options toolbar. If not, simply select OK to bypass SSL configuration. (SSL is Secure Socket Layer, it is a feature for secure mail transfer)
  • The ‘Incoming Port Number’ screen is displayed. Tata Indicom RemoMail Executive displays a default Incoming Port Number but this can be changed. However, there is no need to change this. Select OK to bypass the step.
  • If you want to change the incoming port number, contact your Email service provider for the correct information. Enter the relevant port number and select OK.
  • The ‘Outgoing Server’ is displayed. Tata Indicom RemoMail Executive displays the address of the default outgoing server as Remoba SMTP server. Select OK to bypass the step and keep the default server. If you wish to use your own outgoing server, enter the relevant server address and select OK. (Consult your Email service provider to obtain the correct information).
  • The ‘Enable Outgoing SSL’ screen is displayed. If your SMTP server requires that you activate SSL, press OK to select the Enable Outgoing SSL checkbox and select OK. If not, select OK to bypass Outgoing SSL.
  • The ‘Outgoing Port Number’ screen is displayed. If using the default outgoing server, select OK to bypass this step. If you are using your own outgoing server, enter the relevant port number and select OK.
  Q13.
What do I do if I have to add an account? (Back)
  A
If you want to setup another account, go to Account Setup and select 'Add' Option
   
  • Select your service provider from the list and “Press OK”.
  • If your service provider is not in the list go for 'More' option and select a service provider from the next list Or you can Select 'Other POP' or 'Other IMAP'
    option and set your own account.
  • For setting up your own account, you will have to enter the User ID, Password, email address, Incoming and Outgoing Servers and the Port. You can also
    enable SSL (Secure Socket Layer) for secure mail transfer.
  • Enter the User ID.
  • Enter the Password.
  • Press OK and the connection will be established.”
  Q14.
How do I delete an existing account? (Back)
  A
If you want to delete an existing account,
   
  • From the Tata Indicom RemoMail Executive ‘Main Menu’, select Account Setup to go to the ‘Select Option’ menu. Alternatively, you can select Account Setup from the ‘Accounts’ screen when you launch Tata Indicom RemoMail Executive.
  • Select Delete from the ‘Select Option’ menu.
  • Choose the email account, which you want to delete.
  • Select OK to the “Delete Account?” confirmation message.
  • After deleting an account, you will be taken to the ‘Accounts’ screen. Press CLR to go to the ‘Main Menu’ screen or ‘Accounts’ screen.
  Q15.

How do I rename an existing account? (Back)
  A

If you want to rename an existing account,

   
  • From the Tata Indicom RemoMail Executive ‘Main Menu’, select Account Setup to go to the ‘Select Option’ menu. Alternatively, you can select Account Setup from the ‘Accounts’ screen when you launch Tata Indicom RemoMail Executive.
  • Select Rename from the ‘Select Option’ menu.
  • Select relevant account from the ‘Accounts’ screen.
  • Edit the name and select OK to save the new account name.
  • Once an account has been renamed, you will be taken to the ‘Accounts’ screen that will display the new account name.
  Q16.
How many Accounts can I set up? (Back)
  A
You can configure up to 5 email accounts (Both IMAP and POP included).
  Q17.
How do I set an account as default account? (Back)
  A
If you want to setup a default account
   
  • From the Tata Indicom RemoMail Executive ‘Main Menu’, select Account Setup to go to the ‘Select Option’ menu. Alternatively, you can select Account Setup from the ‘Accounts’ screen when you launch Tata Indicom RemoMail Executive.
  • Select Set Default from the ‘Select Option’ menu.
  • Select the account you want to set as default account and press OK.
  • After setting an account as the default one, you will be taken to the ‘Main Menu’ screen of the default account. Now onwards whenever you launch Tata Indicom RemoMail Executive, the relevant account will be selected by default.
  Q18.
How do I create a custom signature? (Back)
  A
If you want to create a custom signature
   
  • From the Tata Indicom RemoMail Executive ‘Main Menu’, select Account Setup to go to the ‘Select Option’ menu. Alternatively, you can select Account Setup from the ‘Accounts’ screen.
  • Select Edit from the ‘Select Option’ menu.
  • Select the relevant email account from the ‘Accounts’ screen and select OK.
  • Press the Down key to select Signature. Select OK.
  • In the ‘Signature’ screen, enter the information for your personalized signature.
  • Select OK to save your custom signature
  • You will need to set up signature for each account.
  Q19.
Can I download and read attachments or send an attachment using Tata Indicom RemoMail Executive? (Back)
   
Tata Indicom RemoMail Executive does not support attachments. In case a mail has an attachment, Tata Indicom RemoMail Executive will ignore it before displaying the mail to you.
  Q20.
What are quick messages? (Back)
  A
Quick message feature of Tata Indicom RemoMail Executive allows you choose any message from a list of available templates and add them to your mail’s subject or mail body and send a mail. You can also edit an existing template or add your own messages to the template store and use them as and when needed.”
  Q21.
Will I be able to read my mails on the PC if I download mails from my phone ?(Back)
  A
You will be able to access them from your PC. But if you have permanently deleted a mail using Tata Indicom RemoMail Executive, that mail will also be deleted from the Server and you would not be able to access it from your PC.”
  Q22.
How do I receive mail? (Back)
  A
You can receive mail by selecting “Get mail” from the “main menu screen.”
  Q23.
How do I reply to a mail? (Back)
  A
You can reply to mails by selecting “reply” from the “main menu screen.”
  Q24.
How do I delete mails? (Back)
  A
You can delete mails by selecting “delete” from the “main menu screen.”
  Q25.
Do I need to change my account settings on the Internet to enable access mails through mobile? (Back)
  A
Yes, you need to enable settings in your mail account on the Internet to be able to access mails through mobile.
   
  • Gmail: Go to Settings à Forwarding and POP à Enable POP for all mail.
  • Yahoo.co.in: Mails à Options à POP Access and Forwarding à Web & POP Access.
  • Sify, Indiatimes, Rediff, Vsnl, Yahoo.com: Paid PoP3 mail account activation.
  • No change in settings required in Hotmail, Corporate mail accounts
  Q26.
Do I also need to pay Indiatimes/Rediff/Sify for accessing my mails on the mobile phone? (Back)
   
Yes, you need to pay to the respective sites if they charge for POP 3 access.”
3. Billing Queries
  Q27.
What are the subscription charges for RemoMail Executive? (Back)
  A
The subscription charges are Rs. 15 per month.”
  Q28.
What is the validity of the subscription? (Back)
  A
The validity of the subscription is 30 days.”
  Q29.
Once I subscribe, will I be charged separately for viewing the mails inside? (Back)
  A
Once you have subscribed, all links inside can be clicked and viewed any number of times at no extra charge.”
  Q30.
Will I be able to see the subscription charges in the bill? (Back)
  A
You will be able to see the subscription charges in the bill.”
4. Troubleshooting guide
  Q31.
I have stored 50 quick messages. I am trying to add another one, why is the Add quick message feature disabled (Back)
  A
I would suggest that you delete unwanted quick messages before attempting to add a new Quick message.”
  Q32.
I get a “No Memory” error when I try to do any operation on RemoMail Executive. (Back)
  A
I would recommend that you delete some of the unwanted applications and clear some old email messages that may be present in your outbox or other folders and try again.”
  Q33.
I get an “Invalid email id” when I try to login (Back)
  A
Please check the user name and password again before attempting to connect again.”
  Q34.
I get a “Login Failed” message when I try to login. (Back)
  A
Please check the user name and password again before attempting to connect again. Alternatively wait for sometime before attempting to Login again.”
  Q35.
I am composing a new mail but I get a “Maximum 10 email IDs” message when I try to enter mail ids in the To, Cc or Bcc fields. (Back)
  A
You can only add 10 email ids to the To, Cc or Bcc fields.”
  Q36.
I get a “Server busy” error when I try to connect using RemoMail Executive. (Back)
  A
Sometimes servers can be busy when you try to login. Just wait for sometime before attempting to connect again.”
  Q37.
I get an “Address Book Full” warning when I use the “Save Info” option on RemoMail Executive. (Back)
  A
I would suggest you remove some unwanted phone numbers and names from the phone book, which will free some space on the phonebook.”
  Q38.
RemoMail Executive displays “Outbox full “or “Drafts full” message when attempting to save a message to the Drafts folder. (Back)
  A
Please delete some unwanted messages from Outbox or Drafts folder before attempting to save a new message into the Drafts folder or Outbox.”
  Q39.
When I try to configure a new account, I find the “Add” option disabled. (Back)
  A
The maximum number of accounts you can add, are 5. If you are trying to add more than that, it will not be possible. You will need to delete a previous account to add a new one.

 

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