BlackBerry Enterprise Server (BES)

BlackBerry Enterprise Server is a robust software that acts as the centralized link between wireless devices, enterprise applications and wireless networks. Designed to meet the needs of enterprise, it provides a proven, secure, open architecture for extending wireless communications and corporate data to mobile users. The BES software will be installed on a server in your premises.

Client Access License (CAL), which is a part of the BES. It is the license to access corporate mails on handheld. They are available for user additions in multiples of 1 user, 5 users, 10 users, 50 users, 100 users, 500 users, 1000 users.

Features of BES

• Push Mail of your corporate mail
• Compatible with Microsoft® exchange, IBM® Lotus® Domino®, Novell® GroupWise®
• View your MS office attachment
• Browse your websites as per corporate policyProvides access to personal information management tools such as calendar and address book
  Integrated security Triple Data Encryption Standard (DES) or Advanced Encryption Standard (AES) to protect confidentiality of data
• Wireless organization of data synchronization to update your calendar data on the handheld and PC instantly
• Wireless automatic backup to BlackBerry 8830 device setting and preferences over the wireless network.

How can I use BlackBerry?

BlackBerry can help you -

Choose from a wide range of features:

	Access Email		Plan your day
	Make and receive calls		Schedule meetings
	Browse the internet		Chat up with colleagues

Choose from many third-party applications:

	Document management - including ability to edit Microsoft Office documents
	Navigation, resource tracking and maps
	Personal productivity - presentation tools, mileage, expense trackers and business information.

My BlackBerry from TATA Indicom

The BlackBerry 8830 World Edition Dual Mode Handheld

The stylish BlackBerry 8830 is the first CDMA BlackBerry smart phone capable of roaming globally on GSM/GPRS networks. Weighing just 4.6 ounces with trackball feature for easy navigation.

Dual mode (CDMA & GSM) Dimensions: 4.49" x 2.6" x 0.55" Weight: 4.6 ounces Wireless Internet, Email, Organizer, Calendar 64 MB of memory and expandable memory via micro SD card Full Qwerty keyboard

BES

The BlackBerry Enterprise Server (BES) is software that acts as a centralized link between devices + enterprise applications + wireless networks. The BES software will be installed on a server at your premises. It meets the need of business of having its own need of email and data infrastructure.

CAL

Client Access Licenses (CALs) which is a part of the BES is the license to access corporate mail on handheld.

• It is a one time purchase
• It is transferable within the organization
• CAL is allocated to a handheld
• CALs are initially bundled in lots of 1, 15, 20 etc along with the BES software.
• Additional CALs can be purchased in denominations of 1 , 5, 10 , 50 , 100 and 1000
• Ratio between number of CALs and BlackBerry devices is 1:1

What can I do with my BlackBerry from TATA Indicom?

	Email messaging- Manage multiple email accounts with the BlackBerry 8830, including your corporate email account. Each mailbox is automatically updated whenever you send, delete, file or read messages on the BlackBerry smartphone. BlackBerry works on push technology so you can receive your work and personal emails without effort. Messages are delivered automatically to your smartphone.
	Instant messaging – BlackBerry is compatible with your Enterprise Messenger so you are always connected and can respond on the go. PIN messaging helps you communicate faster than SMS.
	Phone- BlackBerry is a smartphone which supports voice as well as data and has other features like querty, expandable memory, long battery life, smart dialing.
	Web browser- Your in-built web browser allows you to browse and surf the internet at all times.
	Media player- Plug in a stereo headset, then kick back with your favorite tunes – or watch a news or sports clip while you’re catching a flight or your train to work.
	Organizer-You can organize your day better with mobile access to your calendar, address book, task list and memo pad. Accept meeting requests, modify your calendar on BlackBerry and it is automatically updated on Outlook.
	Attachment Viewing: You can also open, view and send attachments on popular formats such as Microsoft Word® , Microsoft Powerpoint®, Microsoft Excel®, Adobe® pdf, Corel Wordperfect®, HTML, Images.
	Update settings- You can update your settings on Outlook from your BlackBerry like Filters, Auto-signature and Folder management.

Which platforms will my BlackBerry support?

• Novell®GroupWise® server
• IBM® Lotus® Domino® Server
• Microsoft® Exchange Server

How much do I need to spend and what do I get?

Gold Plans

SN	TARIFF NAME	Rental (Rs)	Free Data Usage ( in KB)	Additional Data Usage (per KB in paise)
1	GOLD 250	250	0	50
2	GOLD 500	500	500	15
3	GOLD 900	900	Unlimited	Not Applicable

The above Gold Plans need to be topped up with any Voice Plan. You need to choose from the Honest range of plans or you could also continue with your existing plan.Click here to Choose from the Honest range of Plans.

International Roaming

CDMA /GSM Countries
Usage	Rs 5/10KB
Additional Pulse	10 KB

Customer Support

In order to offer you the best in class service, we have designed a multilayered customer support system, which is available to you round the clock.

You can get access our support systems by the following means;

Toll Free Telephonic Support: 24x7 telephonic support ensures that help is just a phone call away. The telephonic support is available on a toll-free number 1800 419 0121 and on +911166200121 (toll-free for TATA subscribers).

Email customer support: You could send your request or queries by mail to blackberry@tatatel.co.in

Walk in support: In case of a support on your handset or service you could walk in to selected TATA Indicom stores in your city and get your queries resolved.

On site support: Need you desire any assistance support with the BES at your premises, our support staff would be more than glad to come over and resolve the issue.

Critical Support Numbers

I want my TATA Indicom BlackBerry (For any Sales Queries) Call 6630 5555
Call 1515
email: M.power@TATAtel.co.in

Need help with my TATA Indicom BlackBerry (Support)
Toll Free - 1800 419 0121
Mobile no. - +91-011-66200121 ( toll-free for TATA subscribers)
Email : blackberry@TATAtel.co.in

Walk-in support is around the corner at our TVHs. Our Engineers are stationed at select outlets during store hours for your service.
Call 1515.

The following TVHs have walk-in support for BlackBerry customers:

STORE_CODE	CR	STORE_NAME	CITY	PIN_CODE	CIRCLE	STATE	BB_CHAMP
HAPSC0002	AP	TVHCOCO Koti	Hyderabad	500095	Andhra Pradesh	Andhra Pradesh	-
HAPNC0002	AP	TVHCOCO-KPHB(HYD)	Hyderabad	500082	Andhra Pradesh	Andhra Pradesh	-
HAPLC0004	AP	TVH COCO Klk	Hyderabad	500001	Andhra Pradesh	Andhra Pradesh	-
HAPLC0001	AP	TVH COCO Secunderabad	Hyderabad	500006	Andhra Pradesh	Andhra Pradesh	-
HBRLC0001	BR	TVH COCO Bistupur	Jamshedpur	831001	Bihar	Bihar	-
HBRLC0002	BR	TVH COCO Sakchi	Jamshedpur	831001	Bihar	Bihar	-
HBRSC0002	BR	TVH COCO Patna	Patna	800001	Bihar	Bihar	Imtiaz Alam
HGJMC0001	GJ	TVH CLCO Shivranjni	Ahmedabad	380015	Gujarat	Gujarat	Imran Ahmed Ansari
HGJLC0001	GJ	TVH CLCO Gujarat Bhavan	Ahmedabad	380006	Gujarat	Gujarat	Ankit Surti
HKASC0002	KA	TVH COCO TUMKUR ROAD	Bangalore	560057	Karnataka	Karnataka	-
HKAMC0003	KA	TVH COCO Silicon	Bangalore	560095	Karnataka	Karnataka	Anthony
HKAMC0002	KA	TVH COCO Richmond	Bangalore	560025	Karnataka	Karnataka	Arun
HKRSC0020	KR	TVH COCO Angamally	Cochin	683572	Kerala	Kerala	Bineesh Balan
HKRSC0021	KR	TVH COCO Mavelikkara	Cochin	690101	Kerala	Kerala
HKRSC0018	KR	TVH COCO North Parvaur	Kochi	683513	Kerala	Kerala	Suneer
HKRSC0004	KR	TVH COCO Marine Drive	Kochi	682031	Kerala	Kerala	Sabeesh Jith
HKRSC0001	KR	TVH COCO Kaloor	Kochi	682017	Kerala	Kerala	Amit
HMPSC0001	MP	TVH COCO New Market	Bhopal	462003	Madhya Pradesh	Madhya Pradesh	Owais Khan
HDLMC0006	DL	TVH COCO LAJPAT NAGAR	Delhi	110024	New Delhi	New Delhi	Vipin Pathak
HDLMC0005	DL	TVH COCO Cannaught Place	Delhi	110001	New Delhi	New Delhi	Manish Mighlani
HDLMC0004	DL	TVH COCO Ghaziabad	Ghaziabad	201001	New Delhi	New Delhi	-
HDLMC0002	DL	TVH COCO Gurgaon	Gurgaon	122001	New Delhi	New Delhi	Vivek Ranjan
HDLMC0003	DL	TVH COCO Noida	Noida	201301	New Delhi	New Delhi	Arun Sharma
HORMC0001	OR	TVH COCO Bhubaneswar	Bhubaneshwar	751007	Orissa	Orissa	Jyoti Bajoria
HPBMC0008	PB	TVH COCO MOHALI	Chandigarh	160047	Punjab	Punjab	Vandana
HPBLC0001	PB	TVH COCO Sector 8-C	Chandigarh	160101	Punjab	Punjab	Sachin Mahajan
HPBMC0001	PB	TVH COCO Manimajra	Chandigarh	160101	Punjab	Punjab	Sonia Manchanda
HRJNC0001	RJ	TVH COCO Raja Park	Jaipur	302004	Rajasthan	Rajasthan	Sumer Singh
HRJNC0002	RJ	TVH COCO M.I.Road	Jaipur	302001	Rajasthan	Rajasthan	Sunny Sharma
HRJMC0001	RJ	TVH COCO Vaishali Nagar	Jaipur	302021	Rajasthan	Rajasthan	Vishal Manchanda
HTNMC0001	TN	TVH COCO T Nagar	Chennai	600017	Tamilnadu	Tamilnadu	-
HTNNC0010	TN	TVH PARRYS	Chennai	600001	Tamilnadu	Tamilnadu	-
HTNSC0001	TN	TVH COCO Spencer Plaza	Chennai	600002	Tamilnadu	Tamilnadu	-
HTNNC0003	TN	TVH COCO Bricklin Road	Chennai	600007	Tamilnadu	Tamilnadu	-
HTNMC0003	TN	TVH COCO Annasalai	Chennai	600014	Tamilnadu	Tamilnadu	-
HTNMC0002	TN	TVH COCO Annanagar	Chennai	600040	Tamilnadu	Tamilnadu	-
HUEMC0001	UE	TVH COCO Hazratganj	Lucknow	226001	Uttar Pradesh East	Uttar Pradesh East	Richa Pandey
HUESC0001	UE	TVH COCO Gomtinagar	Lucknow	226001	Uttar Pradesh East	Uttar Pradesh East	Rati Tandon
HKOSC0001	KO	TVH COCO Ultadanga	Kolkata	700054	West Bengal	West Bengal	Shubra Pal
HKOLC0001	KO	TVH COCO Park St	Kolkata	700016	West Bengal	West Bengal	Sandeep Sharma
HKOSC0002	KO	TVH COCO Howrah	Kolkata	711101	West Bengal	West Bengal	Vicky Roy
HKOMC0001	KO	TVH COCO Salt Lake	Kolkata	700064	West Bengal	West Bengal	Sarbani Das